Client Services Portfolio
REACT's Service offerings are supported by fully qualified engineers. To be assured of timely service, installation should be scheduled at time of equipment order.

1. Physical Installation is the first stage in network deployment. Qualified engineers arrive onsite, physically locate the equipment (wireless access points, Telephony Handsets etc.), load basic IP configuration details as appropriate, verify connectivity and perform simple network connectivity / RF checks.

2. Integration & Configuration Support provides for a complete hardware and software installation service. Information will be gathered in advance of the installation date and the on-site service engineer will install, configure, and test all (purchased), hardware and software products.

3. Network Commissioning provides user connectivity testing of applications and pre-agreed hardware on the network. Designed to augment the skills of our clients IT department, to ensure a seamless user-experience with newly-introduced technologies, applications and equipment.

4. Project Management Support. Key to successfully implementing any project rollout is the ability to deliver or exceed the clients expectations. This is achieved by fully understanding the needs, and coordinating the resources and the objectives of the project.

5. Network Health Check provides the clients IT department with the piece of mind in a changing user environment. Our engineers, in partnership with our clients, analysis network performance from a user perspective, and take appropriate measures for optimised network management.

6. Multi-Vendor Integrationprovides for the integration of equipment provided by REACT Technologies with a clients existing infrastructure. Our engineers are qualified in most technologies and solutions and work with the clients IT department to ensure the maximum use of resources.

7. Consultancy & Design provides for a network and solution suite of services utilising the skills and experience of REACT's technical experts. Including: Network Analysis; Network Auditing; Network Strategy (i.e. Network Design, Site-Surveys, Network Right-sizing, Capacity Planning); Subject Matter Expertise for Secure Wireless & Remote Access solutions and designs.

8. Trouble-Shooting. This service exists because experts always need experts and because technology can be complex to diagnose. Our engineers are qualified to analyze problems, resolve network issues and recommend work-around solutions.

9. Onsite Site Survey is designed to ensure that every wireless implementation uses the optimum equipment and is capable of meeting the clients expectations. Key to successful implementation is removing the unexpected, and a full site survey is still the best way to eliminate surprises.

10. Training Instructor Day Rates. REACT's training classes are designed to help users understand and customize their networks to get the most from REACT-supplied solutions. We also offer non-technology education programs on Leadership, Sales and Project Management are also available.