Maintenance Service Options
1. PLATINUM Service Option
COVER:

• 24 Hour, 365 Day, 4 hour Engineer On-Site Cover
• 24 Hour Engineer On-Call Technical Assistance Service
• Priority Telephone Technical Support during office hours
• Engineer and Spares on site within 4 hours if required
• Free Loan of hardware during repair period
• Free of charge repair service
• Unlimited number of service calls
• Minimum 12 month contract period
• Invoiced quarterly in advance

2. GOLD Service Option
COVER:

• 09:00 - 17:00, Monday - Friday 4 hr. Engineer On-Site Cover
• Priority Telephone Technical Support during office hours
• Engineer and Spares on site within 4 hours if required
• Free Loan of hardware during repair period
• Free of charge repair service
• Unlimited number of service calls
• Minimum 12 month contract period
• Invoiced quarterly in advance

3. SILVER Service Option
COVER:

• 09:00 - 17:00, Monday - Friday 9 hr. Engineer On-Site Cover
• Priority Telephone Technical Support during office hours
• Guaranteed Next Working Day Cover
• Engineer and Spares on site within 9 working hours if required
• Free Loan of hardware during repair period
• Free of charge repair service
• Unlimited number of service calls
• Minimum 12 month contract period
• Invoiced quarterly in advance

4. BRONZE Service Option
COVER:

• Priority Telephone Technical Support during office hours
• Free of charge repair of faulty unit
• Free Loan of hardware during repair period
• Next working day replacement unit on site
• Minimum 12 month contract period
• Invoiced quarterly in advance