Contacting our Support Teams
REACT is committed to supporting your mission critical network. As we continue to grow, we constantly evauluate and streamline our service and support offerings.

From January 1st 2008, all service and support calls must be made through our European Customer Service Centre (CSC).

The number to call is 0870 126 6596.

Once the call is logged and a reference number assigned to your problem, an engineer will call you. If you have a current service agreement, the callback will be within your specified response times. We ask that if previously you have been calling an engineer directly, please stop, as our terms and conditions would not be valid, nor could we offer the proper care and attention your query would deserve.

Our services are designed to meet your support needs, and we undertand that each customer's needs are different. Whatever your query relates too, our CSC team will guide you through to the correct engineering or pre-sales team, or even a sales person or account manager.

Out of Warranty Wireless
REACT's core competence revolves around the deployment of Enterprise grade wirelss LAN solutions, primarily Aruba Networks. Aruba was first deployed on UK soil in late 2003 by REACT Technologies Ltd. This means we have passed the four year mark of deploying Aruba and more importantly, the three year inclusive warranty package that was available with every Aruba solution sold up until mid 2007.

So if your service contract has run out, or may expire soon, please call our CSC number 0870 126 6596, and we'll provide you with the right information to get your network upgraded and supported.

Training and Competence Centre
REACT will launch its Training and Competence Centre (TACC) in early 2008. This dedicated facility, will offer certified training classes in many wireless-based technologies, solutions and methodologies, including Centralised Enterpise Wireless, Broadband over Power, VoWLAN, VoIP, Mesh Networking, Billing and Hospitality, wireless location based services and also designing for wireless deployments.

The REACT training programmes have a commitment to superior quality training in a learning-friendly environment. Our dedicated technical teams and partners are linked directly to our Supplier R & D groups to ensure that the trainers' knowledge is always in step with their current product features and the latest technology. We maintain a small instructor to student ratio in order to give each participant personal attention. Most classes include lab sessions and hands on experience.

Service Level Agreements (SLAs)
REACT offers Four levels of comprehensive on-site support for those companies requiring a minimum downtime. REACT services and supports its products directly and also through relationships with its partners, or indirectly through Authorised Service Providers. Multi-country installation and support contracts are available. REACT reserves the option to inspect non-warranty equipment before placing under contract. Inspections are done on a time and materials basis.

PLATINUM Service Option
Designed for critical network environments, for example Hospitals and Financial Institutions, an Engineer is on call and available at any time day or night. A feature of this option is an engineer can be at the customer's location within four hours.

GOLD Service Option
For locations where minimum down time is essential, the Gold option requires an engineer to arrive on site within 4 working hours. These contracts provide the same features as 9 hour response contracts.

SILVER Service Option
This is the low cost engineer on site (9 working hours) service agreement designed to provide cover for networks where down time is not as critical.

BRONZE Service Option
This level of contract is designed for customers who effectively require a support and repair service.

General Conditions